Other important information:
P A R T S :
The lowest price is not always the best deal. We normally do not sell any part which is, or may be, used - unless you specify. If used parts are requested, we cannot offer a warranty on those parts. Some parts are more suitable for re-use than others, but keep in mind that those old pumps were retired for a reason. I expect you'd be honestly upset when that "newly replaced" part fails - again.
Not all parts (or suppliers) are of equal quality. "Switch and mix" tactics - moving good parts from one pump to fix a bad one - still leaves you with bad parts at your site. That is not how we do business.
P R I C I N G :
Manufacturers set their "suggested retail price" for their parts. This gives us some allowance when setting our prices. In order to provide our customers with the best value possible, we strive to be fair and competitive. With every part we sell you get installation and the manufacturer's warranty - always, whether the parts is new or rebuilt. We do and will always continue to offer high-quality new and rebuilt parts - parts which are guaranteed to perform.
W A R R A N T I E S :
Most warranties are "parts only". That means the manufacturer covers the defective part, service-related charges (such as a Trip Charge, Labor, or mileage) are not included. Typically, warranty periods range between 12-18 months from date of install. Warranty periods do vary - some, as most printers, for example, have 90-day coverage. Should it be necessary for us to make a warranty return visit, Labor is at a reduced rate for the first 14 days.
Warranties are not intended to provide relief from a lightning strike or other "acts of God". They are designed to protect you, the end-user, from defects within the manufacturing process.
Speaking of lightning .. storms and other bad things happen. When you are filing insurance claims for storm-related damage, we cannot provide a Letter of Certification, stating exactly how your damage was sustained - unless a technician was onsite when it happened. However, we will provide you an assessment letter for your insurance company, if the situation warrants.